• • • Common root cause analysis errors
  • • Problem solving process
  • • Defining the problem
  • • Problem definition tools
  • • Problem cause data collection tools
  • • Root cause analysis cycle
  • • Root cause identification tools
  • • Five “why’s”
  • • Cause and effect diagram (or the fishbone diagram)
  • • Fault tree analysis
  • • Key steps to conducting an effective root cause analysis
  • • Corrective action
  • • Corrective action plan development
  • • Corrective action plan follow-up

Certificate of attendance.